Case Studies
Turning digital challenges into learning and adoption solutions
Explore case studies demonstrating how learning, technology and digital adoption can come together to solve practical organisational problems.
Designing an AI adoption programme
The Challenge
Simply providing licences is unlikely to lead to meaningful adoption.
- Limited awareness and understanding of Copilot.
- Inconsistent adoption and usage.
- Need for governance and best practices.
The Approach
A structured adoption programme is designed around five stages:
Awareness → Skills → Practice → Support → Evaluation
The programme included:
- introductory AI and Copilot sessions
- practical role-based workshops
- responsible AI guidance
- prompt libraries and example use cases
- manager briefings
- digital champions
- drop-in support
- quick-reference resources
- feedback and evaluation
Training is based on realistic workplace tasks rather than generic software demonstrations.
The outcome
“I have access to Copilot” to: “I understand when and how to use Copilot effectively.”
The outcome included:
- improved confidence with AI
- more consistent Copilot usage
- better quality prompting
- increased awareness of responsible AI
- stronger digital capability
- a sustainable approach to AI adoption
Microsoft Copilot Adoption Programme
The Challenge
Simply providing licences is unlikely to lead to meaningful adoption.
- Limited awareness and understanding of Copilot.
- Inconsistent adoption and usage.
- Need for governance and best practices.
The Approach
A structured adoption programme is designed around five stages:
Awareness → Skills → Practice → Support → Evaluation
The programme included:
- introductory AI and Copilot sessions
- practical role-based workshops
- responsible AI guidance
- prompt libraries and example use cases
- manager briefings
- digital champions
- drop-in support
- quick-reference resources
- feedback and evaluation
Training is based on realistic workplace tasks rather than generic software demonstrations.
The outcome
“I have access to Copilot” to: “I understand when and how to use Copilot effectively.”
The outcome included:
- improved confidence with AI
- more consistent Copilot usage
- better quality prompting
- increased awareness of responsible AI
- stronger digital capability
- a sustainable approach to AI adoption
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